You need to register defects to keep track of issues that require further attention. You can create defects using Alloy Web (see below), or while out in the field using Alloy Mobile.

Registering a defect against an asset

There are five key steps to creating and registering a defect against an asset:

Selecting an asset

The process of adding a defect can be done one of two ways:

  • Selecting an asset directly
  • Using the Activities module.
Selecting an asset directly
  1. Select an asset (e.g. a street light) associated with the defect to view its details in the Item details panel.
  2. Select the more actions button from the action bar.

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  1. Select Create defect. The Create defect page appears on the left hand side.

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  1. The first two steps of the process indicates that they are complete for this item.

    The remaining steps are described below.

Using the Activities module
  1. From the dashboard select the Activities module.
  2. Select Create defect. The steps required to create the defect are listed.

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  1. The first step of the process indicates that it is complete for this item, you can edit the relationship setting if required.

  2. Select step , then select the asset from the map (make sure the correct asset layer is active). You can also select from the search panel if the asset you require is listed there.

    The asset details are displayed in the Item details and the selected item appears in the left panel.

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You can select more than one asset using the map tools selector. This allows you to apply a defect to multiple assets, see Selecting multiple items from the map.

  1. Select Done to accept your selection and move onto to the next step.
  2. The first step of the process indicates that it is complete.

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Selecting a defect type

Once you have selected an asset the next step is to select a defect type.

  1. Select step , a dialog is displayed with a list of available defect designs.
  2. Select the design that you require. The design is displayed in the left hand panel.

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  1. Select Done to accept your selection and move onto to the next step.
  2. The second step of the process indicates that it is complete.

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Enter defect details

When you have selected the defect type you can enter the details of the defect for the selected asset type.

  1. Select , the defect details page is displayed. The details required will vary depending on the defect design. Mandatory fields are displayed at the top of the details page. These can include custom fields and the standard defect Status field.

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The Status field provides you with a dialog that allows you to select the status of the defect. The status options are predefined.

  • Reported
  • Confirmed
  • Job Raised
  • Awaiting Inspection
  • Remedied
  • No Action Required
  1. Select Show options to display additional detail fields that your processes may require you to complete, see standard details.

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  1. Select Done when you have completed all the defect details that are required.
  2. The third step of the process indicates that it is complete.

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The remaining steps ( and ) are optional and are not necessarily required to complete the defect. You can finish creating the defect after step by selecting Create Defect. If at a later date you need to change the geometry or add reporters to the defect you can edit the defect.


If you selected more than one asset, Alloy creates a defect for each item that you selected with a unique defect number for each one.

Selecting a defect location

When you create a defect, by default it takes on the location and geometry of the asset that you associated with the defect. There are occasions when the geometry and location of the defect needs to be different from the asset, for example where a pot hole is associated with a carriageway, see Adding a defect location.

Adding reporters

You can add the details of a person who reports a defect if the information comes from an external source such as a member of the public. This is an optional feature, it allows you to update people who have reported a defect, see Adding a defect reporter.